Shipping policy

We offer free shipping on all orders within the United States. 

1. The time frame of an order delivery is divided into two parts:
a) Production Time (Due to differences in manufacturing processes, shipping terms may vary. For details, please refer to the categories below.）
b) Standard Shipping (7- 14 days)

2. We currently do not ship to the following areas:

Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palu, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.

For custom products, we will send all customers the finished products and ask for your approval before shipping. So the faster you approve, the quicker we can ship! We allow a maximum of 2 days (48 hours) for customer finished product. If we do not hear from you in 48 hours, we will auto-approve and shipping your order.

 

For Custom Pet Replica Dog Plush：

The Total Time (3-4 weeks) = Production Time (1-2 weeks) + Shipping Time (2 weeks)

*Customized Items are non-refundable after 36 hours of ordering due to the time and effort required by our artisans. These items are made to order and cannot be resold. We sincerely appreciate your understanding and support for the hard work that goes into each piece.

 

For Custom Pet Mug/Pet Urn:

The Total Time (3-4 weeks) = Production Time (2 weeks) + Shipping Time (1-2 weeks)

*Customized Items are non-refundable after 36 hours of ordering due to the time and effort required by our artisans. These items are made to order and cannot be resold. We sincerely appreciate your understanding and support for the hard work that goes into each piece.

 

For Custom Leather Keychain：

The Total Time (4-5 weeks) = Production Time (3 weeks) + Shipping Time (1-2 weeks)

*Customized Items are non-refundable after 36 hours of ordering due to the time and effort required by our artisans. These items are made to order and cannot be resold. We sincerely appreciate your understanding and support for the hard work that goes into each piece.

 

For Knitted Items:

The Total Time (10-20 days) = Production Time (3-5 days) + Shipping Time (7-14 days)

*Each petal and stem contains internal shaping wire, allowing you to freely adjust the bouquet's arrangement to your liking.